BPOs or Business Processing Units are the need of the hour and they play a major role in providing cost-effective and prompt service to the customers.
Many reputed and leading companies both domestic and international transfer their Business processes like Customer Service, Insurance, Accounts, Credit Cards, etc. to these BPOs & Call Centers to save cost and time.
These BPOs then handle the process as per the Service Level Agreements negotiated with the clients and are committed to provide good service within the time, cost and quality parameters.
Like the rest of India a large number of BPOs are present in Kolkata, providing employment opportunities to hundreds of people.
BPOs in Kolkata offers 24x7, dynamic, multi-cultural, team- work oriented global environment making it a favourite job destination amongst the youngsters and college going students.
It provides relevant International exposure, soft- skills & technical training to the employment, thus giving the much needed industry experience. Good Pay packages, free cabs and meals add to the attraction, and youngsters are even ready to work in odd shifts both late night and early morning without any hesitation.
These BPOs spread across Kolkata thus contribute significantly to the overall economy of the city and are a matter of pride for the city.